Job Description

Student Success Coach

The Student Success Coach will provide support for issues pertaining to retention, persistence and graduation. This position will report to the Dean of Student Success and Persistence and support university-wide initiatives related to retention, persistence and graduation. The position will work collaboratively with Academic Success professionals in the Center for Academic Success and Achievement (CASA), specifically as it pertains to academic coaching and Starfish predictive analytics and early alert outreach.

Supervision received: Dean of Student Success and Persistence

Examples of specific duties and responsibilities:

• Provide personalized support for academic skill development for students, through coaching, through group settings or through virtual modalities
• Incorporate Starfish Operational analytics into outreach efforts using differentiated care approaches
• Create Student Success Plans and develop assessment strategies to correlate with individual student success plans
• Develop and implement intervention strategies to support students who may be of concern as indicated through the early alert system.
• Work with campus offices, academic departments and other areas on campus to develop solutions to barriers students are encountering
• Maintain on-going contact with an assigned caseload of students through Starfish to ensure their retention and persistence to degree completion.
• Conduct outreach to targeted groups of incoming or returning students during the summer months
• Understand enrollment processes, academic requirements and other aspects of campus-life that affect student persistence.
• Assist with the development, scheduling and implementation of overall retention and persistence efforts for the Student Success Division, including creating materials, scheduling workshops and assisting with trainings.
• Accountable for ensuring that affirmative action, equal opportunity, and diversity are integrally tied to all actions and decisions in areas of responsibility.
• Designated a Campus Security Authority (CSA) under the Clery Act.
• Accountable for ensuring that equal opportunity, inclusion, and equity are integrally tied to all actions and decisions in areas of responsibility.

Working conditions: This is a full-time position in the Center for Academic Success and Achievement. Occasional weekend and evening work may be required. With approval, some work may be done remotely but this is an in-person position.

Requirements:

Minimum qualifications:

• Bachelor's degree, preferable in counseling, social work, psychology, education or a related field
• Experience serving in a staff or student leadership role within higher education
• Experiences as or working with college students around transition and success initiatives

Preferred qualifications:

• Master's degree in higher education or a related field
• Experience working with diverse populations
• Evidence of strong written and communication skills
• Experience developing and sustaining collaborative relationships with colleagues, preferable in support of student success
• Demonstrated knowledge around the strengths of and challenges faced by first-generation college students
• Fluency in Spanish or Portuguese

Additional information:

This is a full-time, exempt, benefits-eligible position in the Association of Professional Administrators (APA) bargaining unit with a union title of Staff Associate. The starting salary range is $60,000 - $63,000. This position is externally funded through MA SUCCESS funding. Ongoing employment is contingent upon continued funding.

Framingham State University conducts criminal history and sexual offender record checks on recommended finalists prior to final employment for all positions.

Framingham State University is an equal opportunity employer. The University considers all qualified candidates without regard to race, color, sex, age, national origin, disability status, veteran status, gender identity, gender expression, sexual orientation, genetic information, or any other characteristics protected by law. Members of underrepresented or minoritized groups, women, veterans, persons with disabilities, and all persons committed to equity, diversity, and inclusive excellence are strongly encouraged to apply.

Application instructions:

Candidates must apply online by submitting:

• Cover Letter
• Resume/CV
• Equity and Inclusion Statement*
• Names and contact information for three (3) professional references (references are not contacted automatically upon submission of application)

*Regardless of personal demographic characteristics, FSU has a commitment to hiring candidates who share our commitment to equity and inclusion. The equity and inclusion statement is an opportunity for candidates to discuss past efforts, future plans, research, scholarship, professional skills, experience, and/or willingness to engage in activities that would enhance the University's efforts to promote an equitable and inclusive learning and working community. Equity and inclusion statements will be considered as part of a transparent and comprehensive review of candidates' application materials.

For best consideration, please submit application materials by priority application date August 28, 2026. The review of applications may continue beyond that date and until the position is filled, at the discretion of the search committee.

Framingham State University only accepts application materials through our online application system. We are unable to accept application materials through mail, email, fax, or hand delivery. If you experience technical issues with the online application process, please submit a helpdesk ticket.

Framingham State University understands that persons with specific disabilities may need assistance with the job application process and/or with the interview process. For confidential assistance, please contact the Human Resources Office at 508-626-4530 or humanresources@framingham.edu.

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